Refund policy

Return & Refund Policy

At ABAYA GALORE, we want you to love what you purchase. If something isn’t right, we’re here to help.

1. Returns

We accept returns under the following conditions:

  • Return requests must be made within 7 days of delivery

  • Items must be unused, unwashed, and in original condition

  • Original tags, packaging, and invoice must be intact

  • Items showing signs of wear, damage, or alteration will not be accepted

To initiate a return, please contact us at abayagalore@gmail.com with your order number and reason for return.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or made-to-order products

  • Sale or discounted items

  • Accessories (e.g., hijabs, pins, innerwear)

  • Items purchased during clearance sales

3. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or incorrect, please notify us within 48 hours of delivery along with clear photos/videos.
After verification, we will offer a replacement or refund at no extra cost.

4. Refunds

Once your return is received and inspected:

  • Approved refunds will be processed within 7–10 business days

  • Refunds will be issued to the original payment method

  • Shipping charges (if any) are non-refundable, unless the return is due to our error

5. Return Shipping

  • Customers are responsible for return shipping costs

  • In cases of damaged or incorrect items, we will bear the shipping cost

6. Cancellations

Orders can be cancelled within 12 hours of placing the order or before dispatch, whichever is earlier.
Once shipped, cancellations are not allowed.

7. Contact Us

For any questions related to returns or refunds, contact us at:

📧 Email: abayagalore@gmail.com
🌐 Website: abayagalore.com